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Telecommunications Operator (Dispatcher)

  • Type:Full Time
  • Salary/Pay Rate:$15.83/hr - $21.41/hr
  • Posted Date:06/21/2019

Interested applicants must contact Brenda Garcia at the Bay City Police Department.

bgarcia@cityofbaycity.org or (979) 245-8500

 

JOB SUMMARY:

Under the supervision of the Communication Operator Supervisor, a Telecommunications Operator receives complaints from the public concerning crimes and/or police emergencies, and broadcast orders to police radio patrol units in vicinity to investigate complaint.  Must be able to handle multiple tasks.

 

ESSENTIAL JOB FUNCTIONS:

  • Handle incoming calls; emergency and non-emergency.
  • Must be able to multi-task.
  • Relay instructions or questions from remote units.
  • Record calls, broadcasts and complaints received.
  • Operate TLETS computer systems.
  • Coordinate all police, fire, ambulance and other emergency requests; relay information to radio unit concerned.
  • Transmit and receive messages between divisions of own agency and other law enforcement agencies.
  • Operate telecommunication device for the hearing impaired.
  • Monitor alarm systems.
  • Contact police officers to verify assignment locations.
  • Must be willing to work nights, weekends and holidays.

 

JOB QUALIFICATION REQUIREMENTS:

Mandatory Requirements

  • Must have good communication skills; requires a calm demeanor in responding to customer questions/and or complaints, and dealing with the general public in everyday activities.
  • Must receive Basic Telecommunications Operator certificate within one year of employment.
  • Must pass a medical physical examination and drug test.
  • Must pass a criminal background check.
  • Must pass a psychological exam.
  • Applicant will be considered permanently disqualified if they have a: felony conviction; felony deferred adjudication; Class A misdemeanor conviction; Class A misdemeanor deferred adjudication; and family violence conviction.
  • Applicant will be considered disqualified for 10 years if they possess: Class B misdemeanor; and Class A misdemeanor deferred adjudication.
  • Applicant will be considered disqualified until disposition if they possess: indictment for any criminal offense.
  • High School diploma or GED.
  • Valid Class C Texas State Driver's License and safe driving record.
  • Knowledge of proper public contact and telephone etiquette.
  • Knowledge of modern office procedures, methods and computer equipment.
  • Knowledge of filing alphabetically, numerically, by category and chronologically.
  • Knowledge of basic principles and procedures of record keeping.
  • Skills in typing various documents and correspondence.
  • Skills in operating various types of office equipment including computers and adding machines.
  • Ability to tactfully respond to requests and inquiries from the general public, other departments, and employees.
  • Ability to learn City and department policies and procedures.
  • Ability to simultaneously perform a variety of clerical functions.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
  • Ability to prepare and review a variety of correspondence and reports.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to flexibly adapt to a variety of work situations and interruptions.
  • Ability to remain calm under stressful situations.
  • Ability to type at a speed necessary for successful job performance.
  • Ability to work independently in the absence of supervision.
  • Ability to use and operate a vehicle and other miscellaneous office equipment.
  • Ability to work within established guidelines.
  • Ability to perform repetitious tasks.
  • Must participate in employee performance evaluations in accordance with the City of Bay City Employee Guidelines for City Employees and Bay City Police Department Manual.
  • To perform this job successfully, the person in this position must be able to perform each essential duty satisfactorily.

 

PHYSICAL DEMANDS OF THE POSITION:

  • Endurance/Moving About: Constantly (2/3 or more of the time). Move from location to location.
  • Endurance/Overall strength: Light work. Exerts force and/or lifts or carries objects weighing up to 25 pounds occasionally.
  • Walking: Frequently (1/3 or more of the time). Move about on foot.
  • Sitting: Constantly (2/3 or more of the time).
  • Lifting/Carrying: Periodic. Lift by manually raising or lowering an object from one level to another (including upward pulling), and/or carry transport and object, usually holding it in the hands or arms, or on the shoulder.
  • Pushing/Pulling: Periodic. Push by exerting force on an object so that it moves away from the force or worker (including slapping, striking, kicking, and treadle actions); and/or pull by exerting force on an object so that it moves toward the force or worker (including jerking).
  • Bending/Stooping: Periodic. Stoop by bending the body downward or forward by flexing the spine at the waist, and /or bend by extending the spine backward or from side to side.
  • Kneeling/Crouching: Periodic. Kneel by bending the legs at the knees to come to rest on the knee or knees, and/or crouch by bending the body downward and forward by bending the legs and spine.
  • Crawling: Periodic. Move about on the hands and knees or hands and feet.
  • Reaching: Periodic. Extend hands and arms in any direction.
  • Handling: Constantly (up to 2/3 of the time). Seize, hold, grasp, turn or otherwise work with the hand or hands.
  • Rotation: Frequently (1/3 to 2/3 of the time). Twist and turn the spine or a ball and socket joint such as the shoulder or hip.
  • Talking: Constantly (2/3 or more of the time). Express or exchange ideas by means of the spoken word to impart oral information to clients or to the public and convey detailed spoken instructions to other workers accurately, loudly or quickly.
  • Hearing: Constantly (2/3 or more of the time). Perceive the nature of sounds by the ear.
  • Seeing: Constantly (2/3 or more of the time). Obtain impressions through the eyes of the shape, size, distance, motion, color or other characteristics of objects.
  • Reading: Read written reports and instructions.
  • Writing: Able to accurately record information, summary of events, and produce written reports.

 

WORKING CONDITIONS:

  • Location: Mostly inside and some outside. Work is spent inside (where there is protection from weather, but not necessarily from temperature changes) and outside (where there may be no effective protection from weather).
  • Noise / Vibration: Periodic. Occasionally endure noises, either constant or intermittent, or work sites.
  • Smell: Fumes chemicals or cleaning products.
  • Shift Work: None.

 

SUPERVISORY RESPONSIBILITIES:

None.

 

SUPERVISION RECEIVED:

Receive direction from the Communications Operator Supervisor, Lieutenant and/or Captain, on occasion, from more experienced personnel.

 

WORKING HOURS:

Normal working hours are from 6:00 a.m./p.m. to 6:00 p.m./.a.m.  Overtime may be required.  However, normal working hours may change at any time at the direction of the Chief of the Police.  In emergencies may be called into work and work schedule will be adjusted during the emergency.

 

EXPECTATIONS OF ALL CITY EMPLOYEES:

  • Support City and Department goals and objectives.
  • Ability and willingness to work as part of a team, demonstrate team skills, and perform a fair share of team responsibilities.
  • Plan and organize his/her work, time and resources, and, if applicable, that of subordinates.
  • Contribute to the development of others, to the Department, and the City.
  • Produce desired work outcomes including quality, quantity and timeliness.
  • Communicate effectively with peers, supervisors, subordinates and people to whom service is provided.
  • Understand and value differences in employees and value input from others.
  • Consistently report to work and work assignments prepared and on schedule.
  • Consistently display a positive behavior with regard to work, willingly accept constructive criticism and be respectful of others.

 

MISCELLANEOUS:

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

The job description does not constitute an employment agreement between the City of Bay City and the employee and is subject to change by the City of Bay City as the needs of the City and requirements of the job change.  The City of Bay City is an Equal Opportunity Employer.

In compliance with the American’s with Disability Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.

Formal application or letter of interest, rating of education and experience; oral interview, reference and criminal background checks, and drug screens are required.  In addition, job related tests may also be required.

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