The Water Utilities Office is open from 8:00 a.m. until 5:00 p.m., Monday through Friday. The office is located at 1901 5th Street, Bay City, Texas. Water Utility bills are mailed every month and are due within ten (10) days of the date of mailing. Bills may be paid by mail, in person at the Water Utilities office or by depositing the payment and bill stub in the drop box located at 1901 5th Street, Bay City, Texas.
If you have questions concerning your bill, call the Utilities office at 979-245-2322 during regular office hours.
Utility Billing Procedures
If you believe the City of Bay City has made an error in your bill, or dispute your obligation to pay the bill, you may arrange a meeting with a representative of the billing office by calling 979-245-2322 weekdays between 8:00 a.m. and 5:00 p.m.
Water Utility Connection Procedures
Water Utility services provided by the City of Bay City include water, sewer, and garbage. To apply for service, new customers are required to come to the Utility Billing Office located at 1901 5th Street between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday. Residential customers are required to make a deposit of $150.00, provide a driver's license or photo I.D., provide the use for which water is desired, and the location of the premises to be served. Small business customers are required to make a deposit of $200.00 and large business customers $250.00. Multi-units accounts deposit is $150.00 per unit and high volume commercial accounts will be based on two year historical usage. For customers outside of the city limits, the deposit for water or sewer service shall be two times the deposit for customers within the city.
For more information on utility connection procedures, you may call 979-245-2322 weekdays between 8:00 a.m. and 5:00 p.m.
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