Utility Billing FAQs

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Frequently Asked Questions 

 

What is the minimum bill?

The minimum bill for residential accounts is $58.34. The minimum bill includes waste services, up to 2,000 gallons of water, and up to 2,000 gallons of sewage.

Can I put a credit on my account?

Yes, it will be automatically applied to your next bill.

Do you have a pool credit?

No, we no longer offer a pool credit.

Is there a sewage credit?

No, we do not offer a sewage credit. 

Where do I report a missed trash pick up?

You can report that to WCA at 979-245-0368.

Where do I sign-up for trash service?

Signing up for trash service can be done at the Utility Billing Office.

When will my water be turned on?

We try to turn on all water the same day that is activated prior to 2:30pm. However, the is not guaranteed. All water that is not turned on the same day that it was activated will be turned on the following business day.

What if my water looks discolored or smells?

Please call our Waste Water Treatment Plant at (979) 323-1110 and report it to them.

 

If you have any additional concerns or questions, please contact Utility Billing at (979) 245-2322.